Privacy Policy

Last updated: 01-01-2026

At Hot Soft Brand, your privacy is extremely important to us. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website or make a purchase through our WooCommerce store.

1. Information We Collect

a) Information You Provide

When you create an account, place an order, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing & shipping address

  • Account login details

  • Order notes and communication

b) Automatically Collected Data

When you browse our website, we automatically collect:

  • IP address

  • Browser type & device information

  • Pages viewed and time spent

  • Cookies and session data

2. WooCommerce-Specific Data Collection

Our store is powered by WooCommerce, which collects:

  • Products viewed

  • Cart contents

  • Checkout information

  • Completed, pending, or canceled orders

This information helps us manage orders, payments, and customer accounts.

3. How We Use Your Information

We use your personal data to:

  • Process orders and payments

  • Deliver products and manage shipping

  • Create and manage customer accounts

  • Communicate order updates

  • Provide customer support

  • Improve store performance and user experience

  • Send promotional emails (only with your consent)

4. Payments

We do not store your payment card details.
Payments are securely processed by third-party payment gateways such as:

  • PayPal

  • Stripe

  • Bank Transfer

  • Cash on Delivery (where applicable)

Each payment provider has its own privacy policy governing your payment data.

5. Cookies & Tracking

We use cookies to:

  • Keep track of cart data

  • Remember login sessions

  • Store user preferences

  • Enable WooCommerce functionality

Common WooCommerce Cookies Include:

  • woocommerce_cart_hash

  • woocommerce_items_in_cart

  • wp_woocommerce_session_

You can disable cookies through your browser settings, but this may affect site functionality.

6. Data Retention

We retain personal data:

  • As long as necessary to fulfill orders

  • For legal, tax, and accounting purposes

  • Until you request deletion (where legally allowed)

Customer account data is stored until the account is deleted.

7. Who Has Access to Your Data

Your data may be accessed by:

  • Store administrators and managers

  • Payment processors

  • Shipping and courier companies

  • IT and hosting providers

We only share data necessary to operate our store.

8. Your Rights (GDPR & Consumer Rights)

You have the right to:

  • Request a copy of your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing

  • Close your account

To request any of these, contact us using the details below.

9. Third-Party Services

We may use third-party services such as:

  • Google Analytics (traffic analysis)

  • Email marketing tools

  • Social media plugins

These services may collect data according to their own privacy policies.

10. Children’s Privacy

Our website and products are intended for individuals 18 years and older.
We do not knowingly collect personal data from minors.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.
Changes will be posted on this page with an updated date.

12. Contact Information

If you have questions about this Privacy Policy or your personal data, contact us:

Brand Name: Hot Soft Brand
Email: support@hotsoftbrand.com
Country: Pakistan

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